We use this data to tailor our visitors' experience at our site, showing them content in which they might be interested and displaying the content according to their preferences. Demographic and profile data is also collected at our site. Financial information that is collected is used to bill the user for products and services. Users may opt out of receiving future mailings see the choice/opt-out section below. The customer's contact information is used to get in touch with the visitor when necessary. Contact information from the order form is used to send orders to our customers. We collect visitors' contact information (their name, email, and postal address), financial information (such as account or credit card numbers), and demographic information (like zipcode, or tea preference). Orders - Our site uses an order form for customers to request information, products, and services. We use this data to tailor the visitors' experiences at our site, showing them content in which they might be interested, and displaying the content according to their preferences. Users may opt out of receiving future emailing see the choice/opt-out section below. Our website also offers users the ability to sign up for our newsletter and special offers. The customer's contact information is also used to contact the visitor when necessary for example, if we have a question about your order or request. Also, you have the option of entering your title, company, phone, fax and email which we use to send catalogues, product, or other information. For example, when requesting a catalogue we ask for your name and postal address so we can send you the catalogue.
Registration - Our site's various registration forms require users to give us contact information (such as their name, email, and postal address) and various other information depending on what product or service the user is requesting. Questions regarding this statement should be directed to: information collected on this site is only used by The Tao of Tea and is never sold or given to third parties for their use. The following discloses our information gathering and dissemination practices for this web site. The Tao of Tea has created this privacy statement in order to demonstrate our firm commitment to our customers' privacy. You may also call us at 50 (Monday thru Friday 9am to 5pm PST) or email us at for any additional information needed. For product exchange, the shipping charges will be paid by the customer. Product must be returned to us in original packing. Product will only be accepted if prior notification and approval has been obtained from our National office or one of our service representatives. Customers also have the option of placing phone orders directly from our Leaf Room 50.***Īll product concerns must be reported within 7 days of receiving the order. ***During COVID-19, orders may take 5-10 days. You will receive an email when your order is complete and ready for pick up.
For exact timing, check the tracking information provided at the time of shipment.Ĭustomers ordering online from a local zip code will be eligible to pick up at our warehouse at 3430 SE Belmont St. Packages normally take 2-3 days delivery time to addresses on the West Coast & Mountain states, and 5-6 days for Midwest & East Coast states. We ship packages from our location on the West Coast. If using a rural route number, also include the nearest crossroad in the order notes section. Please give us a complete street address (UPS does not deliver to post office boxes). ***During the Covid-19 outbreak, processing and delivery times may also be extended. During busy winter holiday times, processing times may be extended slightly. Please allow 7 to 10 business days for processing.
If you have a different requirement, please call us at 50. Your order will be shipped to you via United States Postal Service (USPS) or United Parcel Services (UPS) in Ground service. The following rates are effective 1/1/20: There is a $50 minimum for all wholesale orders. Shipping Rates applicable to Continental US 48 States: International orders may also be placed by calling us at 50 (Monday - Friday, 9 am to 5 pm, PST). Shipping rates do not include any potential local, customs duties or taxes that may be charged upon receipt by the local postal services of your area. International shipping rates are calculated at check out. We now offer shipping of your orders both domestically (USA) and internationally. We accept major credit cards: Visa, Mastercard, American Express, Discover, Diner's Club and JCB.